Privacy Policy

Innomotive Solutions Group (“ISG,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our brands including AMDOR, WHITING Canada, Luma Bar, FMI, and Actuall.

By using our website or services, you consent to the data practices described in this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

We may collect and process the following types of information:

• Contact Information: Name, email address, phone number, mailing address, and job title provided through forms, correspondence, or account registration.
• Business Information: Company name, industry, fleet size, and other business-related details relevant to our products and services.
• Order Information: Purchase history, product preferences, billing and shipping details, and payment information necessary to process transactions.
• Technical Information: IP address, browser type, operating system, device information, and website usage data collected through cookies and similar technologies.
• Communications: Records of correspondence, feedback, survey responses, and customer support interactions.

We use the information we collect to:

• Process and fulfill orders, quotes, and service requests
• Provide customer support and respond to inquiries
• Improve our products, services, and website experience
• Send relevant product information, updates, and promotional materials
• Comply with legal obligations and protect our rights
• Analyze usage patterns to enhance website functionality
• Maintain the security of our systems and data

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party companies that assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of ISG, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: In any other circumstances where you have provided explicit consent for sharing.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards of data protection.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and receive a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Opt out of receiving marketing communications at any time
• Withdraw consent for data processing where consent was the basis
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided below.

As a Canadian company, ISG complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to the ten fair information principles outlined in PIPEDA, including accountability, identifying purposes, consent, limiting collection, limiting use, disclosure, and retention, accuracy, safeguards, openness, individual access, and challenging compliance.

We collect personal information only for identified purposes and with the knowledge and consent of the individual concerned. We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: